Features · Follow-ups

The follow-ups you keep meaning to send, sent for you

Unanswered quotes, unapproved proofs, unpaid invoices — chased politely on your behalf, capped at two, and sent in the customer's morning. Then it tells you it's time to call.

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getshopwright.com/quotes/…
A reminder strip on a quote showing one of two automatic follow-ups sent and the next one scheduled.
"1 of 2 sent · next in their morning" — the chasing you never get around to.

It chases the three things that stall

A sent quote nobody answered. A proof sitting unapproved. An invoice past due. Shopwright watches all three and nudges the customer for you — a short, polite note that reads like you wrote it, not a dunning letter. The slow steps of the job keep moving without you remembering to poke them.

getshopwright.com/overview
A list of quotes, proofs, and invoices with automatic follow-up status on each.

Two touches, in their morning, then it stops

Each chase is capped at two automatic emails, sent inside the customer's own business-day morning — never at 2 a.m., never a fifth time. After the second, it doesn't keep nagging; it surfaces the job in Needs Attention and tells you it's time to pick up the phone. When you'd rather nudge by hand, that's unlimited — the cap is only on the automatic ones.

getshopwright.com/overview
The Needs Attention list showing jobs that have exhausted their automatic reminders.

It knows if they even opened it

Every message carries a delivery state — sent, delivered, opened, or bounced — so you're not chasing someone whose email never arrived. When the customer opens the quote or invoice, the job shows "viewed by customer · 2h ago." You call the ones who read it and went quiet, not the ones who never got it.

getshopwright.com/invoices/…
A delivery status line reading Delivered and Viewed two hours ago on an invoice.

Ready when you are.

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