Refund Policy

30-day money-back guarantee. If Shopwright isn't right for your shop, email [email protected] within 30 days of your payment and we refund it in full.

What's covered

Any Shopwright subscription payment — monthly or annual, first or renewal — can be refunded in full within 30 days of the date that payment was taken. We don't ask you to justify it and we don't reduce the refund for how much of the month you used.

How to request a refund

Email [email protected] from the address on the account, within 30 days of the payment, and tell us your shop name. That is the whole process — there is no form to fill in. We reply to every request, and approved refunds go back to the original payment method.

Who processes it

Paddle.com is our merchant of record: Paddle takes the payment and issues the refund. So the credit comes from Paddle and lands on the card or account you paid with. Once we approve a refund it is typically with you within five to ten business days, depending on your bank.

Free trial

Shopwright starts with a 30-day free trial that needs no card, so most shops decide before they ever pay. Nothing is charged until you subscribe.

Cancelling

You can cancel any time from Billing inside the app. You keep access until the end of the period you've paid for and you aren't charged again. Cancelling on its own doesn't refund the last payment — if you want that back, email us and say so.

After 30 days

Payments older than 30 days fall outside the guarantee. Write to us anyway if something went wrong — we would rather sort it out than argue about a date.

Contact

BLIXTAR TECH S.R.L. operates Shopwright. Refund questions go to [email protected], and our Terms of Service cover the rest of the agreement.